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TORRENT DETAILS

Customer_Service_Over_the_Phone

TORRENT SUMMARY

⚠ This torrent has NOT been verifiedMovies

Seeds

Peers

Size

1.1 GB in 47 files

Release Date(s)

Torrent Release: 15-05-2011 by user

Infohash

f21cfe40646a6ca264646620646decb191e3ce08

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DESCRIPTION

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FILE LIST

Filename		Size
	01_Course_Introduction/01_Introduction.flv	13.2 MB
	02_The_Basics_Of_Customer_Service/02_Introduction.flv	3.4 MB
	02_The_Basics_Of_Customer_Service/03_What_A_CSR_Really_Does.flv	9.8 MB
	02_The_Basics_Of_Customer_Service/04_Importance_Of_Customer_Service.flv	60.4 MB
	02_The_Basics_Of_Customer_Service/05_What_Are_The_Customers_Unspok.flv	29.7 MB
	02_The_Basics_Of_Customer_Service/06_Consistency_In_Level_Of_Servic.flv	49.8 MB
	02_The_Basics_Of_Customer_Service/07_Challenges_Of_A_CSR.flv	40.2 MB
	02_The_Basics_Of_Customer_Service/08_The_Dissatisfied_Customer.flv	28.9 MB
	02_The_Basics_Of_Customer_Service/09_Additional_Call_Expectations.flv	10.4 MB
	02_The_Basics_Of_Customer_Service/10_The_Benefits_Of_Excellent_Cust.flv	34 MB
	02_The_Basics_Of_Customer_Service/11_Cycle_Of_Excellent_Customer_Se.flv	10.6 MB
	02_The_Basics_Of_Customer_Service/12_Customer_Service_Starts_With_Y.flv	18.4 MB
	02_The_Basics_Of_Customer_Service/13_Tips_To_Upholding_Excellent_Cu.flv	8.3 MB
	02_The_Basics_Of_Customer_Service/14_Concepts_Review.flv	8.9 MB
	02_The_Basics_Of_Customer_Service/15_Steps_To_A_Non-Sales_Customer_.flv	86.6 MB
	02_The_Basics_Of_Customer_Service/16_Summary.flv	4.7 MB
	03_Maintanining_A_Positive_Attitude/17_Introduction.flv	4.8 MB
	03_Maintanining_A_Positive_Attitude/18_Why_Positive_Attitude_Matters.flv	60.7 MB
	03_Maintanining_A_Positive_Attitude/19_Positive_Customer_Service_Soun.flv	17.5 MB
	03_Maintanining_A_Positive_Attitude/20_Confidence_In_Customer_Service.flv	13.8 MB
	03_Maintanining_A_Positive_Attitude/21_What_Are_Interpersonal_Skills_.flv	17.1 MB
	03_Maintanining_A_Positive_Attitude/22_What_Are_You_Really_Communicat.flv	39 MB
	03_Maintanining_A_Positive_Attitude/23_Speak_Clearly.flv	52.4 MB
	03_Maintanining_A_Positive_Attitude/24_Avoid_Quirky_Words.flv	14.4 MB
	03_Maintanining_A_Positive_Attitude/25_More_Communication_Tips.flv	41 MB
	03_Maintanining_A_Positive_Attitude/26_Using_Your_Phone.flv	31.4 MB
	03_Maintanining_A_Positive_Attitude/27_Summary.flv	4.6 MB
	04_Interacting_With_Customers/28_Introduction.flv	3.4 MB
	04_Interacting_With_Customers/29_Types_Of_Customers.flv	12.3 MB
	04_Interacting_With_Customers/30_Interacting_With_Customers_Ove.flv	35.4 MB
	04_Interacting_With_Customers/31_Listening_Obstacles.flv	25.5 MB
	04_Interacting_With_Customers/32_Good_Phone_Listening_Requirements.flv	27 MB
	04_Interacting_With_Customers/33_Dealing_With_Difficult_Calls.flv	43.7 MB
	04_Interacting_With_Customers/34_Empathy.flv	43.4 MB
	04_Interacting_With_Customers/35_Solving_Problems.flv	16.4 MB
	04_Interacting_With_Customers/36_Summary.flv	3.7 MB
	05_Following_Scripts/37_Introduction.flv	3.7 MB
	05_Following_Scripts/38_Call_Scripts.flv	23 MB
	05_Following_Scripts/39_Call_Types.flv	34.4 MB
	05_Following_Scripts/40_Troubleshooting_Scripts.flv	14.4 MB
	05_Following_Scripts/41_Steps_To_A_CSR_Sales_Call.flv	52.4 MB
	05_Following_Scripts/42_Tips_For_Following_A_Script.flv	9.2 MB
	05_Following_Scripts/43_Call_Monitoring.flv	10.8 MB
	05_Following_Scripts/44_Summary.flv	2.1 MB
	06_Course_Summary/45_Summary.flv	5.1 MB
	Read this before playing this Movie .txt	138 B
	ST.txt	52 B

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