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Rander 4.1 Publisher's description
Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic call center functionality. Your employees can handle more calls in the same amount of time and you can provide your customers with even better care. Rander displays real-time PBX call activity, shows customer data on incoming calls, and gives you the ability to track and control all calls. The system can be monitored live in real time to ensure the most efficient operation. Numbers can be selected by name or number from a personal or global phonebook and automatically dialed with a single click. All calls made or received are logged.Rander includes a Microsoft Outlook add-in that provides you with the basic CTI functionality directly from Outlook.Rander also includes RanCom - the SDK (Software Development Kit) that allows you to integrate Rander into any application or database.
What's new in this version: New columns in the log of calls: number and name of DDI, waiting time for a response, the total waiting time on the line.Export of new columns in the file support.Added search in contacts by ICQ number.Filter dialog in calllog improved.Support of "callto:" links like "callto: +734212345"
