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Outcomes Over Output_ Why Customer Behavior Is The Key Metric For Business Success By Joshua Seiden EPUB

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Category:	Other
Infohash	2f602e0095955cbfde07d6ed68a28aeab1a41feb
Size:	192.4 kB in 2 files
Release Date(s):	Torrent Release: 29-10-2021 by user
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Outcomes Over Output: Why Customer Behavior Is the Key Metric for Business Success by Joshua Seiden EPUB

In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service - and software-driven world, “done” is less obvious. When is Amazon done? When is Google done? Or ? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on? Mostly, we simply ask teams to build features - but features are the wrong way to go. We often build features that create no value. Instead, we need to give teams an outcome to achieve.

Using outcomes creates focus and alignment. It eliminates needless work. And it puts the customer at the center of everything you do. Setting goals as outcomes sounds simple, but it can be hard to do in practice. This book is a practical guide to using outcomes to guide the work of your team.

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Filename		Size
	free audiobook version.txt	1015 B
	Outcomes Over Output_ Why Customer Behavior Is the Key Metric for Business Success by Joshua Seiden.epub	191.4 KB

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