The course you need in order to know a little bit of everything about the job of customer service agent!
What you'll learn Understand the work environment when working in a customer service department Understand how call handling and problem solving work Understanding GDPR and how it’s enforced How to be a team player
Requirements There are no requirements, you can either lay back, relax, listen to the videos, take notes if you wish You don’t have to write down everything, you will be given the PDF of the course If you wish, you can debate with other students and ask questions, share your personal experiences, etc
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FILE LIST
Filename
Size
~Get Your Files Here !/1. Introduction/1. Introduction and course outline.mp4
53.8 MB
~Get Your Files Here !/1. Introduction/1. Introduction and course outline.srt
4.4 KB
~Get Your Files Here !/1. Introduction/1.1 -How to succeed in a Customer Service- (1).pdf
1 MB
~Get Your Files Here !/1. Introduction/2. Who am I.mp4
47.9 MB
~Get Your Files Here !/1. Introduction/2. Who am I.srt
4.3 KB
~Get Your Files Here !/1. Introduction/2.1 -How to succeed in a Customer Service- (1).pdf
1 MB
~Get Your Files Here !/1. Introduction/3. Facts about customer service.mp4
54.1 MB
~Get Your Files Here !/1. Introduction/3. Facts about customer service.srt
4.3 KB
~Get Your Files Here !/1. Introduction/4. How to ace the interview + job offer analysis.mp4
142.1 MB
~Get Your Files Here !/1. Introduction/4. How to ace the interview + job offer analysis.srt
13.4 KB
~Get Your Files Here !/2. Company structure and expected behavior + CS linguo/1. How a company is structured.mp4
92.2 MB
~Get Your Files Here !/2. Company structure and expected behavior + CS linguo/1. How a company is structured.srt
8 KB
~Get Your Files Here !/2. Company structure and expected behavior + CS linguo/2. Cultural respect.mp4
100.2 MB
~Get Your Files Here !/2. Company structure and expected behavior + CS linguo/2. Cultural respect.srt
9.4 KB
~Get Your Files Here !/2. Company structure and expected behavior + CS linguo/3. Common abbreviations.mp4
84.2 MB
~Get Your Files Here !/2. Company structure and expected behavior + CS linguo/3. Common abbreviations.srt
6.8 KB
~Get Your Files Here !/2. Company structure and expected behavior + CS linguo/4. Empathy and its limits.mp4
130.2 MB
~Get Your Files Here !/2. Company structure and expected behavior + CS linguo/4. Empathy and its limits.srt
13 KB
~Get Your Files Here !/3. The technical stuff/1. GDPR.mp4
121.3 MB
~Get Your Files Here !/3. The technical stuff/1. GDPR.srt
10.5 KB
~Get Your Files Here !/3. The technical stuff/2. How to negotiate.mp4
198.9 MB
~Get Your Files Here !/3. The technical stuff/2. How to negotiate.srt
21.4 KB
~Get Your Files Here !/3. The technical stuff/3. A typical call structure.mp4
45.1 MB
~Get Your Files Here !/3. The technical stuff/3. A typical call structure.srt
4.2 KB
~Get Your Files Here !/4. Conclusion/1. Working on your language skills.mp4
9.7 MB
~Get Your Files Here !/4. Conclusion/1. Working on your language skills.srt
1 KB
~Get Your Files Here !/4. Conclusion/2. Facts and myths about the job.mp4
166.8 MB
~Get Your Files Here !/4. Conclusion/2. Facts and myths about the job.srt
17.1 KB
~Get Your Files Here !/4. Conclusion/3. Teamwork tips.mp4
35.4 MB
~Get Your Files Here !/4. Conclusion/3. Teamwork tips.srt
3.5 KB
~Get Your Files Here !/4. Conclusion/4. Conclusion.mp4
25.5 MB
~Get Your Files Here !/4. Conclusion/4. Conclusion.srt
2.4 KB
~Get Your Files Here !/4. Conclusion/5. All resources.html
48.8 KB
~Get Your Files Here !/4. Conclusion/5.1 -How to succeed in a Customer Service- (1).pdf