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TORRENT DETAILS
Udemy - Mastering Incident Management And Organizational Dynamics
TORRENT SUMMARY
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Building Resilient Teams and Effective Communication Strategies for Crisis Response
What you'll learn
Incident management
Problem management
IT Audit
Understand the key concepts and principles of incident and problem management.
Define and differentiate between incidents and problems in an organizational context.
Develop skills to effectively identify and categorize incidents and problems.
Learn how to prioritize and respond to incidents based on their impact and urgency.
Acquire knowledge of incident and problem management processes and best practices.
Learn how to establish and maintain an effective incident and problem management framework.
Understand the roles and responsibilities of various stakeholders in incident and problem management.
Develop skills to effectively communicate and collaborate with internal and external teams during incident and problem resolution.
Learn how to conduct thorough incident and problem investigations to identify root causes.
Acquire knowledge of different problem-solving techniques and approaches.
Develop skills to analyze and evaluate incident and problem data for trend analysis and continuous improvement.
Learn how to document and track incidents and problems using appropriate tools and systems.
Understand the importance of incident and problem management in minimizing business impact and downtime.
Acquire knowledge of incident and problem escalation procedures.
Develop skills to facilitate effective incident and problem resolution meetings and discussions.
Learn how to develop incident and problem management metrics and reporting mechanisms.
Understand the relationship between incident and problem management and other IT service management processes.
Acquire knowledge of incident and problem management frameworks such as ITIL (Information Technology Infrastructure Library).
Develop skills to conduct post-incident and problem reviews to identify areas for improvement.
Learn how to implement proactive measures to prevent incidents and problems from occurring.
Understand the importance of knowledge management in incident and problem management.
Acquire knowledge of emerging trends and technologies in incident and problem management.
Develop skills to manage customer expectations and ensure effective incident and problem communication.
Learn how to establish effective incident and problem management governance structures.
Understand the impact of incident and problem management on overall service quality and customer satisfaction.
Requirements
Basic knowledge of IT service management frameworks, such as ITIL.
Familiarity with IT infrastructure components, including networks, servers, and applications.
Proficiency in using productivity tools like word processors, spreadsheets, and presentation software.
Familiarity with collaboration tools like email, chat platforms, or project management software (not mandatory but can be helpful for group activities).
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FILE LIST
Filename
Size
~Get Your Files Here !/1. Introduction.mp4
43.5 MB
~Get Your Files Here !/10. Lesson 9 Monitoring and improving the incident management process.mp4
143.6 MB
~Get Your Files Here !/11. Lesson 10 Communication and documentation in incident management.mp4
188.4 MB
~Get Your Files Here !/12. Lesson 11 Technologies and tools for incident management..mp4
117.1 MB
~Get Your Files Here !/13. Lesson 12 Leadership and change management.mp4
96.6 MB
~Get Your Files Here !/14. Lesson 13 Ethics and effectiveness in incident management.mp4
106.9 MB
~Get Your Files Here !/15. Lesson 14 Conflict resolution in management.mp4
155.3 MB
~Get Your Files Here !/2. Lesson 1 The basics of incident management.mp4
112.4 MB
~Get Your Files Here !/3. Lesson 2 The role of the incident manager in the organization.mp4
151.7 MB
~Get Your Files Here !/4. Lesson 3 Incident management. The process of incident management.mp4
305.7 MB
~Get Your Files Here !/5. Lesson 4 Problem analysis.mp4
221 MB
~Get Your Files Here !/6. Lesson 5 Using problem analysis tools.mp4
112.5 MB
~Get Your Files Here !/7. Lesson 6 Managing change and fixing problems.mp4
162.2 MB
~Get Your Files Here !/8. Lesson 7 Preventive measures and risk planning.mp4
190.7 MB
~Get Your Files Here !/9. Lesson 8 Managing a team in the face of incidents and problems.mp4
