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Discover the latest AI capabilities of Salesforce, the world’s most widely used CRM platform. In this course, experts Jeremy and Emily Call explore the fundamentals of predictive and generative AI, and how they surface in the context of Salesforce. Get up and running with Einstein, Salesforce's AI model, and learn how to leverage its unique features and characteristics. Find out how Einstein interacts with Salesforce objects, leads, opportunities, and cases, as you learn more about the scope of what AI can accomplish. Along the way, Jeremy and Emily explore key ethical considerations, data governance for Salesforce and Einstein, and how to get started writing your own AI prompts.
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FILE LIST
Filename
Size
1. Introduction/1. Welcome to the course.mp4
5.4 MB
1. Introduction/2. About Jeremy.mp4
2.8 MB
1. Introduction/3. About Emily.mp4
4.5 MB
1. Introduction/4. Introduction to the glossary.mp4
1.2 MB
1. Introduction/5. Introduction to the notes.mp4
3.3 MB
1. Introduction/6. Introduction to the practice exam.mp4
2 MB
1. Introduction/7. Exam outline.mp4
23.5 MB
2. AI Fundamentals/1. Introduction to AI fundamentals.mp4
1.1 MB
2. AI Fundamentals/2. What is AI.mp4
7.2 MB
2. AI Fundamentals/3. Predictive vs. generative AI.mp4
3.8 MB
2. AI Fundamentals/4. Predictive AI.mp4
11.7 MB
2. AI Fundamentals/5. Generative AI.mp4
5.9 MB
2. AI Fundamentals/6. Main AI capabilities.mp4
8.8 MB
2. AI Fundamentals/7. Concerns of AI.mp4
11.5 MB
2. AI Fundamentals/8. Key AI terms.mp4
8.3 MB
2. AI Fundamentals/9. Practice question walkthrough- AI fundamentals.mp4
6.8 MB
3. AI Capabilities in CRM/1. Introduction to AI for customer relationship management CRM.mp4
4 MB
3. AI Capabilities in CRM/2. Einstein for multiple objects.mp4
9.9 MB
3. AI Capabilities in CRM/3. Einstein for leads.mp4
6.1 MB
3. AI Capabilities in CRM/4. Einstein for opportunities.mp4
9 MB
3. AI Capabilities in CRM/5. Einstein for cases.mp4
6.9 MB
3. AI Capabilities in CRM/6. Practice question walkthrough- AI capabilities in CRM.mp4
5 MB
4. Ethical Considerations of AI/1. Introduction to ethical considerations of AI.mp4
3 MB
4. Ethical Considerations of AI/2. Salesforces trusted AI principles.mp4
5.3 MB
4. Ethical Considerations of AI/3. Five guidelines for responsible AI development.mp4
7 MB
4. Ethical Considerations of AI/4. Ethical AI practice maturity model.mp4
9.8 MB
4. Ethical Considerations of AI/5. Biases.mp4
9.3 MB
4. Ethical Considerations of AI/6. Practice question walkthrough- Ethical considerations of AI.mp4
6 MB
5. Data for AI/1. Introduction to data for AI.mp4
3.4 MB
5. Data for AI/2. Why is data important.mp4
4.8 MB
5. Data for AI/3. What makes good data.mp4
13.3 MB
5. Data for AI/4. How to make good data.mp4
9.3 MB
5. Data for AI/5. Data management strategies.mp4
11.8 MB
5. Data for AI/6. Practice question walkthrough- Data for AI.mp4
3.6 MB
6. Demos/1. Introdution to demos.mp4
2.7 MB
6. Demos/2. Set up a prompt generator AI org.mp4
6.7 MB
6. Demos/3. Set up a prompt generator using OpenAI ChatGPT.mp4
27.7 MB
6. Demos/4. Set up a prompt generator AI to invoke a flow in Salesforce.mp4
17.5 MB
6. Demos/5. Set up duplicate and matching rules.mp4
22.4 MB
7. Conclusion/1. Thank you for taking this course.mp4
