Filename Size 01 Introduction/001 Welcome objective and schedule-en.srt 6 KB 01 Introduction/001 Welcome objective and schedule.mp4 54.8 MB 01 Introduction/002 Certification exam-en.srt 4.1 KB 01 Introduction/002 Certification exam.mp4 38.6 MB 01 Introduction/003 Qualification scheme-en.srt 7.4 KB 01 Introduction/003 Qualification scheme.mp4 73.4 MB 02 Service Life Cycle/001 What is ITIL_-en.srt 10 KB 02 Service Life Cycle/001 What is ITIL_.mp4 105.8 MB 02 Service Life Cycle/002 Components and phases of a service life cycle-en.srt 11.2 KB 02 Service Life Cycle/002 Components and phases of a service life cycle.mp4 112.4 MB 02 Service Life Cycle/003 Main concepts of the service life cycle-en.srt 11.3 KB 02 Service Life Cycle/003 Main concepts of the service life cycle.mp4 92.5 MB 02 Service Life Cycle/004 Summary_ Service life cycle-en.srt 9.4 KB 02 Service Life Cycle/004 Summary_ Service life cycle.mp4 91.9 MB 03 Service Management as a Practice/001 IT today IT opportunity-en.srt 10.1 KB 03 Service Management as a Practice/001 IT today IT opportunity.mp4 95.6 MB 03 Service Management as a Practice/002 What is a service_-en.srt 9 KB 03 Service Management as a Practice/002 What is a service_.mp4 92.4 MB 03 Service Management as a Practice/003 What is service management_-en.srt 6.5 KB 03 Service Management as a Practice/003 What is service management_.mp4 61.2 MB 03 Service Management as a Practice/004 What comprises value_-en.srt 6.2 KB 03 Service Management as a Practice/004 What comprises value_.mp4 63.3 MB 03 Service Management as a Practice/005 The 4 Ps of service design-en.srt 4.3 KB 03 Service Management as a Practice/005 The 4 Ps of service design.mp4 45.3 MB 03 Service Management as a Practice/006 Key IT service management roles-en.srt 7.3 KB 03 Service Management as a Practice/006 Key IT service management roles.mp4 74.2 MB 03 Service Management as a Practice/007 Governance-en.srt 4.5 KB 03 Service Management as a Practice/007 Governance.mp4 46.2 MB 03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt 25.4 KB 03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4 264.8 MB 03 Service Management as a Practice/009 Summary_ Service management as a practice-en.srt 7.6 KB 03 Service Management as a Practice/009 Summary_ Service management as a practice.mp4 66.9 MB 04 Key Principles Models and Concepts/001 Processes-en.srt 14.8 KB 04 Key Principles Models and Concepts/001 Processes.mp4 136.2 MB 04 Key Principles Models and Concepts/002 Processes tools and automation-en.srt 10.5 KB 04 Key Principles Models and Concepts/002 Processes tools and automation.mp4 100.7 MB 04 Key Principles Models and Concepts/003 Functions-en.srt 6.9 KB 04 Key Principles Models and Concepts/003 Functions.mp4 70.5 MB 04 Key Principles Models and Concepts/004 Specific roles-en.srt 15.1 KB 04 Key Principles Models and Concepts/004 Specific roles.mp4 157.1 MB 04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model-en.srt 4.9 KB 04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model.mp4 48.3 MB 04 Key Principles Models and Concepts/006 Risk management-en.srt 7.8 KB 04 Key Principles Models and Concepts/006 Risk management.mp4 80.2 MB 04 Key Principles Models and Concepts/007 Business case-en.srt 4.6 KB 04 Key Principles Models and Concepts/007 Business case.mp4 44.6 MB 04 Key Principles Models and Concepts/008 Communication-en.srt 6.7 KB 04 Key Principles Models and Concepts/008 Communication.mp4 63 MB 04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog-en.srt 7.6 KB 04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog.mp4 72.5 MB 04 Key Principles Models and Concepts/010 Prioritization-en.srt 6.8 KB 04 Key Principles Models and Concepts/010 Prioritization.mp4 71.2 MB 04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts-en.srt 6.1 KB 04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts.mp4 59.8 MB 05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts-en.srt 12.5 KB 05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts.mp4 125.5 MB 05 Life-Cycle Phases/002 Service Strategy_ Value creation-en.srt 10.1 KB 05 Life-Cycle Phases/002 Service Strategy_ Value creation.mp4 93.2 MB 05 Life-Cycle Phases/003 Value to the business of Service Strategy-en.srt 5.6 KB 05 Life-Cycle Phases/003 Value to the business of Service Strategy.mp4 54.8 MB 05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts-en.srt 10.7 KB 05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts.mp4 108.5 MB 05 Life-Cycle Phases/005 Five aspects of Service Design-en.srt 7.3 KB 05 Life-Cycle Phases/005 Five aspects of Service Design.mp4 68.2 MB 05 Life-Cycle Phases/006 Service Design package-en.srt 4.2 KB 05 Life-Cycle Phases/006 Service Design package.mp4 45.8 MB 05 Life-Cycle Phases/007 Value to the business of Service Design-en.srt 5.3 KB 05 Life-Cycle Phases/007 Value to the business of Service Design.mp4 48.3 MB 05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts-en.srt 12.6 KB 05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts.mp4 125.9 MB 05 Life-Cycle Phases/009 Service Knowledge Management System-en.srt 9.1 KB 05 Life-Cycle Phases/009 Service Knowledge Management System.mp4 96.7 MB 05 Life-Cycle Phases/010 Value to the business of Service Transition-en.srt 8.1 KB 05 Life-Cycle Phases/010 Value to the business of Service Transition.mp4 78.7 MB 05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts-en.srt 10.5 KB 05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts.mp4 102.3 MB 05 Life-Cycle Phases/012 Value to the business of Service Operation-en.srt 6 KB 05 Life-Cycle Phases/012 Value to the business of Service Operation.mp4 62.9 MB 05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts-en.srt 11.7 KB 05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts.mp4 110.2 MB 05 Life-Cycle Phases/014 Service measurement systems and metrics-en.srt 16.6 KB 05 Life-Cycle Phases/014 Service measurement systems and metrics.mp4 158.2 MB 05 Life-Cycle Phases/015 The Continual Service Improvement register-en.srt 5.6 KB 05 Life-Cycle Phases/015 The Continual Service Improvement register.mp4 54.4 MB 05 Life-Cycle Phases/016 The Continual Service Improvement model-en.srt 5.8 KB 05 Life-Cycle Phases/016 The Continual Service Improvement model.mp4 61.2 MB 05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model-en.srt 3.2 KB 05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model.mp4 36.2 MB 05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement-en.srt 3 KB 05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement.mp4 32.9 MB 05 Life-Cycle Phases/019 Integration of the five core phases-en.srt 3.3 KB 05 Life-Cycle Phases/019 Integration of the five core phases.mp4 33.3 MB 05 Life-Cycle Phases/020 Summary_ Life-cycle phases-en.srt 9.4 KB 05 Life-Cycle Phases/020 Summary_ Life-cycle phases.mp4 91.8 MB 06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview-en.srt 3 KB 06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview.mp4 30.8 MB 06 Life-Cycle Processes_ Part One/002 Service portfolio management-en.srt 12.8 KB 06 Life-Cycle Processes_ Part One/002 Service portfolio management.mp4 115.3 MB 06 Life-Cycle Processes_ Part One/003 Financial management for IT services-en.srt 7.7 KB
