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TORRENT DETAILS

Udemy - Customer Experience For Non-CX Professionals

TORRENT SUMMARY

Udemy - Customer Experience for non-CX professionals

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Seeds

Peers

Size

761.3 MB in 19 files

Release Date(s)

Torrent Release: 14-02-2022 by user

Infohash

c0126cb6eb20b5daf4b9d747e556f1a581ecec1e

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DESCRIPTION

[ CourseWikia.com ] Customer Experience for non-CX professionals

If You Need More Stuff, kindly Visit and Support Us -->> https://CourseWikia.com

Instructors: Olga Potaptseva

1 section • 9 lectures • 54m

Video: MP4 1280x720 44 KHz | English + Sub

Updated 12/2021 | Size: 761 MB

How to generate sustainable business growth by being customer focused

What you'll learn

Understand what is Customer Experience (CX)

Identify who and how should manage CX

Learn how to create an actionable CX Strategy

Discover practical tools and capabilities you need to manage CX

Practice foundational activities to establish CX in our organisation

Requirements

No prior experience in CX is required

Description

According to the Temkin Group, a moderate increase in customer experience (CX) generates an average revenue increase of $823 million over three years for a company with $1 billion in annual revenues. This sounds like a nice prospect, doesn't it? Yet, many see customer experience as an intangible dream that is disconnected from the commercial reality. In this course I will nstrate that CX is a business discipline that, if approached in the right way, can make your company loved by customers, employees and shareholders!

This course provides an introduction into the discipline of CX, defines its key concepts, principles and tools. More importantly it provides practical tips on how to start your CX program - from CX Strategy creation, change readiness assessment to employee engagement and customer centric culture facilitation.

If You Need More Stuff, kindly Visit and Support Us -->> https://FreeCourseWeb.com

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We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...

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FILE LIST

Filename		Size
	~Get Your Files Here !/1. Introduction.mp4	60 MB
	~Get Your Files Here !/1. Introduction.srt	3.7 KB
	~Get Your Files Here !/2. Customer Experience Definition.mp4	38 MB
	~Get Your Files Here !/2. Customer Experience Definition.srt	2.7 KB
	~Get Your Files Here !/3. Who’s job is it to manage customer experience.mp4	113.9 MB
	~Get Your Files Here !/3. Who’s job is it to manage customer experience.srt	7.3 KB
	~Get Your Files Here !/4. Where do I start CX strategy.mp4	56.7 MB
	~Get Your Files Here !/4. Where do I start CX strategy.srt	5.7 KB
	~Get Your Files Here !/5. The action starts now - how to bring CX Strategy to life.mp4	78.9 MB
	~Get Your Files Here !/5. The action starts now - how to bring CX Strategy to life.srt	5.1 KB
	~Get Your Files Here !/6. CX toolkit.mp4	296.1 MB
	~Get Your Files Here !/6. CX toolkit.srt	21.2 KB
	~Get Your Files Here !/7. Investment and timing.mp4	55.2 MB
	~Get Your Files Here !/7. Investment and timing.srt	3.2 KB
	~Get Your Files Here !/8. Are you ready to take action.mp4	53 MB
	~Get Your Files Here !/8. Are you ready to take action.srt	3.8 KB
	~Get Your Files Here !/9. Conclusion.mp4	9.4 MB
	~Get Your Files Here !/9. Conclusion.srt	851 B
	~Get Your Files Here !/Bonus Resources.txt	386 B

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