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[ CourseMega.com ] Udemy - Understanding The Basics Of Great Customer Experiences
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[ CourseWikia.com ] Understanding the Basics of Great Customer Experiences
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Instructors: Michael Ruckman, President & CEO of Senteo
12 sections • 14 lectures • 1h 18m
Video: MP4 1280x720 44 KHz | English + Sub
Updated 3/2022 | Size: 1.6 GB
An engaging effective course that has been delivered to top businesses worldwide with 30,000+ students since 2004.
What you'll learn
Understanding customer experiences as an economic offering to maintain a price premium and differentiation from your competition
Learning to design, build, manage and measure excellent customer experiences
Insights on the five elements used to create customer experiences for emotional engagement
Understanding how customers experience all five elements
Commodification vs. Commoditization
Helping customers to achieve their desired outcomes
Brand acceptance vs. brand integration
How your brain works in relation to emotions and experiences
The need to monetize time and outcomes as a way to create value for customers
Mass customization and theming to make your offering more emotionally engaging
The key considerations to stage experiences in your environments
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FILE LIST
Filename
Size
~Get Your Files Here !/1. Pre-course Content/1. Introduction to the Course.mp4
39.4 MB
~Get Your Files Here !/1. Pre-course Content/1. Introduction to the Course.srt
3.4 KB
~Get Your Files Here !/1. Pre-course Content/2. Active Learning.mp4
28.5 MB
~Get Your Files Here !/1. Pre-course Content/2. Active Learning.srt
2 KB
~Get Your Files Here !/1. Pre-course Content/3. The Senteo Learning Experience.mp4
27.4 MB
~Get Your Files Here !/1. Pre-course Content/3. The Senteo Learning Experience.srt
1.9 KB
~Get Your Files Here !/10. How Customers Experience All Five Elements/1. How Customers Experience All Five Elements.mp4
67.9 MB
~Get Your Files Here !/10. How Customers Experience All Five Elements/1. How Customers Experience All Five Elements.srt
6.1 KB
~Get Your Files Here !/12. Course Wrapping and Q&A/1. Team & Corporate Learning.mp4
53.6 MB
~Get Your Files Here !/12. Course Wrapping and Q&A/1. Team & Corporate Learning.srt
3.4 KB
~Get Your Files Here !/12. Course Wrapping and Q&A/2. Customer Experience Certification Courses.mp4
110.8 MB
~Get Your Files Here !/12. Course Wrapping and Q&A/2. Customer Experience Certification Courses.srt
7.4 KB
~Get Your Files Here !/2. Introduction to Understanding the Basics of Great Customer Experiences/1. The Progression of the Economic Value and The Experience Economy - Part 1.mp4
302.1 MB
~Get Your Files Here !/2. Introduction to Understanding the Basics of Great Customer Experiences/1. The Progression of the Economic Value and The Experience Economy - Part 1.srt
18.8 KB
~Get Your Files Here !/2. Introduction to Understanding the Basics of Great Customer Experiences/2. The Progression of the Economic Value and The Experience Economy - Part 2.mp4
193 MB
~Get Your Files Here !/2. Introduction to Understanding the Basics of Great Customer Experiences/2. The Progression of the Economic Value and The Experience Economy - Part 2.srt
14.7 KB
~Get Your Files Here !/3. The Five Elements Affecting the Quality of Great Customer Experiences/1. The Five Elements Affecting the Quality of Customer Experiences.mp4
50.6 MB
~Get Your Files Here !/3. The Five Elements Affecting the Quality of Great Customer Experiences/1. The Five Elements Affecting the Quality of Customer Experiences.srt
4.4 KB
~Get Your Files Here !/5. Brand - Do your Customers Identify with Your Brand/1. Brand - Do your Customers Identify with your Brand.mp4
126.4 MB
~Get Your Files Here !/5. Brand - Do your Customers Identify with Your Brand/1. Brand - Do your Customers Identify with your Brand.srt
10.5 KB
~Get Your Files Here !/6. Communications - Is Your Message Being Heard/1. Communications - Is your Message Being Heard.mp4
209.1 MB
~Get Your Files Here !/6. Communications - Is Your Message Being Heard/1. Communications - Is your Message Being Heard.srt
18.2 KB
~Get Your Files Here !/7. Environment - Do Customers Feel Good in Your Environment/1. Environment - Do Customers Feel Good in your Environment.mp4
126.1 MB
~Get Your Files Here !/7. Environment - Do Customers Feel Good in Your Environment/1. Environment - Do Customers Feel Good in your Environment.srt
10.5 KB
~Get Your Files Here !/8. Offering - Does Your Offering Bring Value to Your Customers/1. Offering - Does Your Offering Bring Value to Customers.mp4
98.4 MB
~Get Your Files Here !/8. Offering - Does Your Offering Bring Value to Your Customers/1. Offering - Does Your Offering Bring Value to Customers.srt
8.5 KB
~Get Your Files Here !/9. Culture - Are Your Employees Genuinely Interested in Your Customers/1. Culture - Are Your Employees Genuinely Interested in Your Customers.mp4
151.8 MB
~Get Your Files Here !/9. Culture - Are Your Employees Genuinely Interested in Your Customers/1. Culture - Are Your Employees Genuinely Interested in Your Customers.srt
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