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TORRENT DETAILS
Udemy - Handling And Servicing Customers For Retention And Growth
~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4
48.4 MB
~Get Your Files Here !/1 - Introduction/2 - Agenda of the course.mp4
7.1 MB
~Get Your Files Here !/1 - Introduction/3 - Complaints Gift or Curse.mp4
12.2 MB
~Get Your Files Here !/10 - Summary Quiz and Action Plan/22 - Self Assessment.mp4
13.1 MB
~Get Your Files Here !/10 - Summary Quiz and Action Plan/23 - Action Plan.mp4
10.5 MB
~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Quiz-Answers-Handling-customers.pdf
167.3 KB
~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Quiz-Handling-customer.pdf
133.3 KB
~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Test.mp4
5.9 MB
~Get Your Files Here !/10 - Summary Quiz and Action Plan/25 - Conclusion.mp4
8.4 MB
~Get Your Files Here !/2 - Service Recovery Paradox/4 - Service Recovery Paradox.mp4
46.2 MB
~Get Your Files Here !/2 - Service Recovery Paradox/5 - Customer Value Pyramid.mp4
59.5 MB
~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/6 - Moment of Truth Levels Their Outcomes.mp4
57.2 MB
~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/7 - Case Study Poor Customer Service Negligence.mp4
2.4 MB
~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/7 - Case-Study-Poor-Customer-Service-Negligence-is-Equivalent-to-Professional-Suicide.pdf
175.8 KB
~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/8 - Case Analysis Necessary Tips.mp4
54.5 MB
~Get Your Files Here !/4 - Complaint Management/10 - Dos Donts in Handling Complaining Customers.mp4
26.8 MB
~Get Your Files Here !/4 - Complaint Management/9 - Handling Complaints LEAFF Model.mp4
34.3 MB
~Get Your Files Here !/5 - Handling Variety of Complaining Customers/11 - Types of Difficult Customers Strategies to Handle Them.mp4
174.3 MB
~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/12 - Product Process Knowledge.mp4
95.7 MB
~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/13 - Ownership Empathy.mp4
34.4 MB
~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/14 - Case Study Poor Complaint Handling Lack of Ownership Led to Financial Loss.mp4
3.4 MB
~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/14 - Case-Study-Poor-Complaint-Handling-Lack-of-Ownership-Led-to-Financial-and-Reputation-Loss.pdf
162 KB
~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/15 - Case Analysis Necessary Tips.mp4
74.5 MB
~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/16 - Networking Relationship.mp4
8.5 MB
~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/17 - Case Study Where did they go wrong.mp4
3.1 MB
~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/17 - Where-did-they-go-wrong.pdf
179.7 KB
~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/18 - Case Analysis Necessary Tips.mp4
56.1 MB
~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/19 - Developing Retention Strategies.mp4
143.8 MB
~Get Your Files Here !/8 - How to Say No to the Customer/20 - 4 Strategies to say professionally No.mp4
40.4 MB
~Get Your Files Here !/9 - Good Will LetterEmail/21 - Importance of Good Will LetterEmail in relationship Enhancement Sample Email.mp4
