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TORRENT DETAILS
[ WebToolTip.com ] Udemy - IT Help Desk And Technical Support - WITH REAL EXAMPLES!
Language: English | Duration: 2h 23m | Size: 1.16 GB
Master Essential IT Support Skills with Real-World Scenarios. Your Step-by-Step Guide to Launching a Career in IT.
What you'll learn
Master Essential Help Desk Skills: Gain practical knowledge to confidently handle common IT support tasks and incidents.
Troubleshoot Real-World Problems: Learn step-by-step approaches to diagnosing and resolving issues like slow PCs, network problems, password resets, and more.
Learn how to Communicate Effectively with Users, Customers and Clients.
Use Industry-Standard Tools and Techniques: Get hands-on experience with tools like Microsoft Quick Assist and common Windows utilities.
Prepare for help desk roles with practical scenarios, roleplays, assignments, and quizzes designed to simulate real workplace challenges.
Learn how to protect users and systems through phishing awareness, password management, and incident response.
Requirements
A willingness to learn and practice IT support skills.
No prior IT experience or certifications required — this course is designed for complete beginners.
An eagerness to develop problem-solving and communication skills essential for help desk roles.
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FILE LIST
Filename
Size
~Get Your Files Here !/1 - Introduction/1 -Introduction to Course.mp4
10.4 MB
~Get Your Files Here !/1 - Introduction/2 -How To Use These Examples.mp4
22.5 MB
~Get Your Files Here !/1 - Introduction/3 -IT Help Desk Roles and Launching Your Career!.mp4
19.5 MB
~Get Your Files Here !/1 - Introduction/4 -Troubleshooting Methodology.mp4
40.3 MB
~Get Your Files Here !/1 - Introduction/5 -Dan Mill Training.mp4
17.4 MB
~Get Your Files Here !/2 - Identity and Access Troubleshooting/1 -Join a Device to a Domain.mp4
38.9 MB
~Get Your Files Here !/2 - Identity and Access Troubleshooting/2 -Locked Account and Forgotten Password.mp4
43.1 MB
~Get Your Files Here !/2 - Identity and Access Troubleshooting/3 -Cannot Access File Share Folders.mp4
48.5 MB
~Get Your Files Here !/2 - Identity and Access Troubleshooting/4 -Onedrive and File Backups.mp4
30 MB
~Get Your Files Here !/3 - Operating System Issues/1 -Install Windows on this New Laptop.mp4
77.3 MB
~Get Your Files Here !/3 - Operating System Issues/2 -Cannot Install Application.mp4
39.1 MB
~Get Your Files Here !/3 - Operating System Issues/3 -Troubleshooting Group Policy Objects.mp4
58.3 MB
~Get Your Files Here !/3 - Operating System Issues/4 -The Dreaded - Blue Screen of Death (BSOD).mp4
44.4 MB
~Get Your Files Here !/4 - Network Troubleshooting/1 -Slow Internet.mp4
64.9 MB
~Get Your Files Here !/4 - Network Troubleshooting/2 - WiFi Won't Connect.html
4.5 KB
~Get Your Files Here !/4 - Network Troubleshooting/2 -Remote Site - Internet Down!.mp4
58.2 MB
~Get Your Files Here !/4 - Network Troubleshooting/3 -Printer Issues.mp4
31.2 MB
~Get Your Files Here !/5 - Workstation Hardware/1 -Display Issues.mp4
10.8 MB
~Get Your Files Here !/5 - Workstation Hardware/2 -Sound Issues.mp4
69.9 MB
~Get Your Files Here !/5 - Workstation Hardware/3 -Slow Loading Applications Slow PC Troubleshooting.mp4
82.3 MB
~Get Your Files Here !/5 - Workstation Hardware/4 -Hard Drive Disk Space Issues.mp4
92.4 MB
~Get Your Files Here !/6 - Security Troubleshooting/1 -VirusMalware on a Device.mp4
59.4 MB
~Get Your Files Here !/6 - Security Troubleshooting/2 -Device Out of Compliance (Windows Updates).mp4
55.3 MB
~Get Your Files Here !/6 - Security Troubleshooting/3 - How the Help Desk Can Help with Phishing Awareness.html
3.9 KB
~Get Your Files Here !/6 - Security Troubleshooting/3 -Password Management Systems.mp4
24 MB
~Get Your Files Here !/7 - Tools of the Help Desk/1 -Helpdesk Ticketing Systems.mp4
23.8 MB
~Get Your Files Here !/7 - Tools of the Help Desk/2 -Example Helpdesk Ticketing System.mp4
18.4 MB
~Get Your Files Here !/7 - Tools of the Help Desk/3 -Microsoft Quick Assist.mp4
44.3 MB
~Get Your Files Here !/7 - Tools of the Help Desk/4 -Remote Management and Monitoring Tools.mp4
26.6 MB
~Get Your Files Here !/7 - Tools of the Help Desk/5 - ITIL (Information Technology Infrastructure Library).html
854 B
~Get Your Files Here !/7 - Tools of the Help Desk/5 -Example Documentation System.mp4
10.8 MB
~Get Your Files Here !/8 - Course Conclusion/1 - How to be that stand-out employee!.html
5.4 KB
~Get Your Files Here !/8 - Course Conclusion/1 -Course Certification and Course Completion.mp4
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